Complaints & Refunds

Website: https://unlocked-deals.com
Company: VIDRALA S.A. – Barrio Munegazo 22, Laudio (Spain)
Email: [email protected]

1. Submitting a Complaint

If you are not satisfied with the product you received, you can submit a complaint by emailing us at [email protected] within 14 days of receiving the order.

Please include:

• Your full name
• Order number
• Description of the issue
• Photos or video showing the problem (if applicable)

2. Accepted Complaints

Complaints will be accepted in the following cases:

• Product arrived damaged or defective
• Product received is different from what was ordered
• Product is non-functional upon delivery

In such cases, we will offer:

• A replacement product
  OR
• A full refund via bank transfer, depending on availability

3. Non-Accepted Complaints

Complaints will not be accepted for:

• Products used improperly or damaged after delivery
• Subjective dissatisfaction (e.g. “I changed my mind”)
• Minor cosmetic imperfections not affecting function
• Failure to pay the COD delivery

4. Return Conditions

If a return is requested:

• The product must be unused, in its original packaging, and in resellable condition
• You must send the item back within 7 days after our return confirmation
• Shipping costs for returns are borne by the customer unless the product was defective or wrong

5. Refund Processing

Once we receive and inspect the returned product, we will issue a refund (if applicable) via bank transfer within 7 working days.
We may request your IBAN or other details to process the refund.

6. Contact

For any complaints or refund requests, contact us at:

VIDRALA S.A.
Barrio Munegazo 22, Laudio (Spain)
Email: [email protected]